Elephant in the Room: How Relationships Make or Break the Success of Leaders and Organizations (The Jossey-Bass Business & Management Series) by Diana McLain Smith

Author:Diana McLain Smith [Smith, Diana McLain]
Language: eng
Format: mobi
Publisher: Wiley
Published: 2011-07-21T14:00:00+00:00

Mapping is a technique that helps you understand patterns of interaction that produce outcomes that neither person in a relationship consciously wants or intends. By using the template in Figure 8.1, you can portray in graphic form how each person's actions help to elicit reactions that produce the next step in the sequence that makes up the interaction.10 This helps people see how their actions and reactions interlock to form an identifiable pattern, allowing them to step outside the pattern, see how it works, and imagine how it might work differently.

Figure 8.1 The Act-React Template.

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